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Frequently Asked Questions:

Where can I make suggestions for new products?
Please send your suggestions to gail.rowe@aero.bombardier.com. We review all suggestions and try to accommodate as many requests as possible based on current need and demand.

How are shipping costs calculated?
Shipping charges are based on actual item weight and by using standard rates of the method of shipment you choose. There is a $2.00 handling charge for each order processed.

What methods of payment do you accept for my order?
  • Visa
  • MasterCard
  • AMX
  • Discover Card
How long until my order is delivered?
Most orders will be shipped within 5 business days from the time you place the order. However, if any item you purchased is out of stock at the time of your order, the delivery time could be extended. A customer service representative will contact you if this becomes the case.

Who do I contact to order custom aircraft models?
Please contact our Customer Service Representative for a custom aircraft model order. You can reach our representative at gail.rowe@aero.bombardier.com or via phone at 888-227-1428 ext. 2308, between the hours of 8:30 a.m. and 4:30 p.m. CST.